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FREE SHIPPING On orders of $199 or more! NOTE: This offer excludes shipments going to Hawaii, Alaska, Puerto Rico, or APO/FPO/DPO addresses. Standard shipping costs to these locations may differ and are calculated during check out. We unfortunately cannot offer free shipping on returns for orders shipped to these locations.*
If you order is placed after 1pm CST then it WILL NOT ship until the following business day. If you would like to request overnight or 2 day shipping, an additional fee will be placed with your order. Please contact customer service at (866)500-5388 to obtain additional shipping fees and place a request for your order. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. NOTE: We are not responsible for lost packages that are shown "delivered" by Fed Ex or UPS. You must file a personal claim with the carrier if a package is lost or stolen.
INTERNATIONAL: Recommendations for shipping international please visit: http://www.usgobuy.com USPS INTERNATIONAL (2-4 weeks or more) NOTE: These time frames are not guaranteed due to customs. USPS PRIORITY MAIL INTERNATIONAL (6-12 business days) CUSTOMS FEES & GUIDELINES: Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.* If the package is seized by Customs for any reason and is returned to us, we will issue your a prompt refund, minus the shipping fees, and may send a replacement order at our discretion. Neurobiologix does not guarantee that any shipment leaving the United States will arrive in a timely manner to any country. If a shipment is now allowed into your country for any reason we are not liable for your package beyond the United States. LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us and we will direct you as to how to file a claim with the postal service. You will receive an email with your tracking details when you order is shipped. SHIPPING ERRORS: Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, although our fulfillment error rate is far below industry average, mistakes do sometimes happen. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us within 5 days of receiving your package if there is anything wrong with the order. We cannot honor changes outside of this time frame. Cold Shipping Charges: To Request Cold Shipping On An Item Other Than Refrigerated Probiotics Please Contact Customer Service at 866.500.5388 Cold pack 1 item .99
Cold pack 2 items $1.99
Cold pack large (3 items or more) $2.99
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